General Support
API issues, account questions, integration help
[email protected]Free IDE extension for risk-free vibe coding — keep secrets out of AI.
Support
Contact us for API issues, integration support, billing questions, or security concerns.
API issues, account questions, integration help
[email protected]Vulnerability reports, security concerns, responsible disclosure
[email protected]Need help with a specific platform? Find your integration below.
Community node: n8n-nodes-soterai
View docs →Marketplace plugin
View docs →Public app (review pending)
View docs →Custom app (review pending)
View docs →Hub integration
View docs →Custom nodes
View docs →Custom components
View docs →API/Function templates
View docs →Check that the key starts with sk_, and verify it has not been revoked in the dashboard.
The default timeout is 8 seconds. Check your network connectivity and retry.
Check your plan limits on the dashboard and upgrade if needed.
Restart the platform after installing the SoterAI node or plugin.
To report a security vulnerability, email [email protected] with the following details:
We follow coordinated disclosure practices.
Response times: General support 24-48h, Security issues 24h.
For urgent production issues, include “URGENT” in the subject line.